How do I contact you?
You can email us at firstname.lastname@example.org
Where are you located?
A product I've seen is no longer available.
We have limited quantities of items and once an item sells out, we generally do not restock.
We only have the sizes listed on the product page in stock. We unfortunately only carry limited sizes in stock.
Do you make special orders?
We unfortunately can not make special orders.
Once something has sold out, we generally do not restock items.
Something is wrong with my order.
Please contact us as soon as possible at cestchelleboutique@gmail. Once something has shipped, we can no longer make changes to your order.
What forms of payment do you accept?
We accept all major credit cards, as well as PayPal.
Write us as soon as possible at email@example.com. Once something has shipped, we can no longer cancel and refund an order.
How do I use my promo code?
You can enter your promo code in your shopping cart, just above the checkout button.
Do I need to create an account to shop from you?
You do not! You can check out as a guest during checkout.
Will I fit into a garment listed as one size/free size?
Our one size garments are items that are meant to be worn oversized, are free flowing or adjustable. If you wear a size small to large, these items will generally fit you. Please check our measurements and size guide! We list out model's measurements as a reference.
Once you log in to your account, you can check the order status page. Alternatively, you can send us an email at firstname.lastname@example.org to check on your order status.
Do you ship to...?
We ship world-wide!
All US orders over $250 receive free shipping! All International orders over $250 receive free shipping worldwide. Express shipment options vary in price by destination and can be calculated on the checkout page. For more information, please check our shipping page.
Please email us at email@example.com, so we can correct any order error.
About customs fees. We can not estimate customs costs to countries outside of the US. However, if you are charged customs fees with a C'est Chelle Boutique order, please email us a copy of your custom's bill and we will reimburse you. We will also label shipments as gifts if so requested.
How fast is your shipping? Shipping within the US generally takes 2-5 business days. Shipping to the EU & UK will generally take 7-10 business days. Shipping to other countries vary. Orders are shipped via UPS or USPS Priority Mail.
How do I return/exchange?
To return an unworn item, please send us an e-mail and mail the product with an insured shipping service to:
Please return your item(s) to:
C'est Chelle Boutique
4631 Pecan Harvest Drive
Collierville, Tennessee 38017
Can I return a sale item? Sale items are final, and can not be returned. The unauthorized return of sale items will result in a 25% re-stocking fee and store credit only..
The site won't let me order Please let us know of the problem at firstname.lastname@example.org -- If you need additional help ordering, email us the items you'd like to purchase and we can set up a custom order for you.